Insurance

Your Agreement for Service requires that you choose from three levels of protection. Most people think of it as insurance but the PUC prefers that we refer to it as protection. These levels of protection and the charge for each from Elephant Moving Company is as follows:

  • 60 cents per pound per item:
    This minimum coverage for lost or damaged items is provided at no additional charge. Please note that this only provides insurance based on the weight of the damaged or missing item, and not the weight of the entire load.

  • Actual cash value:
    This option provides for loss or damage based on the actual cash value of the item or items involved, including depreciation, at the time of loss or damage, up to the total dollar amount of value declared by you. Only repair is provided for if it is possible and does not exceed the declared value. The charge for this protection is $36 per $5000 of valuation for moves costing under $1000, and $54 per $5000 of valuation for moves costing $1000 or more.

  • Full value:
    This option provides for loss or damage based on current replacement value at the time of loss or damage, up to the total dollar amount of valuation declared by you. Only repair is provided for if it is possible and does not exceed the declared value. The charge for this protection is $110 per $10,000 of valuation for moves costing less than $1000 and $165 per $10,000 of valuation for moves costing $1000 or more. Full value protection is subject to a deductible of $250.

Liability for Valuables:

Items of extraordinary value such as antiques, art objects, gold or silver articles, etc. must be listed and valued on the carrier’s shipping document or inventory, and the carrier must be given adequate opportunity prior to pickup to provide necessary protection for such items. Cash, jewelry, and personal valuables should be carried by the shipper.

Limitations on the Carrier’s Liability:

Generally speaking it must be demonstrated that the loss or damage is clearly due to the carrier’s negligence and not to preconditions or circumstances beyond the carrier’s control. Handling of your goods during the course of your move by anyone other than your contracted mover may nullify a claim.

If You Have Loss or Damage:

If you notice damage during your move you may make a notation on your Agreement for Service. However this does not constitute a claim. To file a claim you must submit your claim in writing to the carrier, describing any damage. If items are missing or cannot be repaired the carrier will need their value together with copies of receipts if available. If damage is to a packed item be sure to save the box and packing material.

Request a Claim Form: Your claim must be filed in writing within nine months of delivery.